Privacy Policy — Goldfields Wellness Retreat

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Effective Date: [24/10/2025]
Last Updated: [24/10/2025]

1. Introduction

Goldfields Wellness Retreat (“we”, “us”, or “our”) values your privacy and is committed to protecting your personal and health information.
This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website, attending our retreat, or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name, address, phone number, email address, and date of birth

• Emergency contact details

• Payment and billing information

Health and Sensitive Information

• Medical history, current health conditions, allergies, and medications

• Lifestyle information (e.g. diet, exercise habits, stress levels)

• Information disclosed in wellness assessments, consultations, or treatments

We only collect health information with your consent and where necessary to provide our wellness services.

3. How We Collect Information

We collect information in the following ways:

• When you complete forms (online or in-person)

• During consultations, bookings, or treatments

• Through our website or email communications

• From third parties (with your consent), such as healthcare providers or insurers

4. Purpose of Collection

We collect personal and health information for purposes including:

• Providing wellness and retreat services

• Assessing your suitability for certain activities or treatments

• Managing bookings, payments, and communications

• Ensuring your safety and wellbeing

• Complying with legal and regulatory obligations

• Sending updates, newsletters, or promotions (you can opt out anytime)

5. How We Use and Disclose Information

We only use or disclose your information for the purposes described above, or where:

• You have given consent;

• It is required or authorised by law; or

• It is necessary to protect your health, safety, or the public interest.

We may share information with:

• Health practitioners or therapists involved in your care

• IT, administrative, or payment service providers (bound by confidentiality agreements)

• Insurers or regulators (when legally required)

6. Data Storage and Security

We take reasonable steps to protect your information from misuse, loss, and unauthorised access or disclosure.
This includes secure electronic systems, password protection, staff training, and restricted access to sensitive data.

Health information is stored securely and retained for the period required by law before being safely destroyed.

7. Access and Correction

You have the right to request access to, or correction of, the personal information we hold about you.
To do so, please contact us using the details below. We may require proof of identity before processing your request.

8. Overseas Disclosure

We generally do not disclose personal or health information outside Australia.
If we do, we will ensure that the recipient is subject to laws or safeguards substantially similar to the Australian Privacy Principles.

9. Cookies and Website Analytics

Our website may use cookies or analytics tools to improve user experience and understand website traffic.
You can adjust your browser settings to disable cookies if you prefer.

10. Marketing Communications

We may send you newsletters, event updates, or promotional offers.
You can opt out of receiving marketing communications at any time by following the unsubscribe instructions or contacting us.

11. Complaints and Contact Information

If you have a question or complaint about how we handle your personal information, please contact:

Goldfields Wellness Retreat
Email: goldfieldswellnessretreat@gmail.com
Phone: +61434620167
Address: PO Box 57W Ballarat West VIC 3350

We will respond promptly and, if unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on our website with a revised “Last Updated” date.